Refund requests As a non-profit, we are unable to offer refunds for any reason unless you have been duplicate charged. Was this article helpful? 0 out of 0 found this helpful Have more questions? Submit a request Related articles Updating or Cancelling Monthly Donations Can I get a refund for my Virtual Gift Adoption Card if I am unhappy with it? I think my credit card has been charged twice Personalized Adoption Certificate Can I change my donation amount?